Privacy policy

Skin Therapeutics Clinic ("we", "us") respects your privacy and is committed to protecting any personal and medical information you share with us, whether by phone, WhatsApp, or in person at the clinic. This policy explains what we collect, why, and the choices you have, in line with India's Digital Personal Data Protection Act, 2023.

Information we collect

• When you contact us: your name, phone number, and anything you choose to tell us about your concern when you call, send a WhatsApp message, or email.
• When you visit the clinic: contact details, relevant medical history, examination and treatment records, and, with your consent, clinical photographs.
• When you browse this website: we do not ask you to create an account or fill in any form. Our hosting provider keeps standard server logs (such as IP address and pages requested) for security and to keep the site running.

How we use it

We use your information only to schedule appointments, provide and follow up on your care, keep the medical records we are required to keep, and reply to your questions. We do not sell your personal information, and we do not use it for advertising.

Your consent

By contacting us or booking an appointment, you consent to us using your information for these purposes. You can withdraw consent at any time by contacting us, although we may still need to keep some records where the law requires it.

Who we share it with

Your information is seen only by the doctor and clinic staff involved in your care. We share it outside the clinic only when needed for your treatment (for example, with a laboratory), when the law requires it, or with your consent. This website also relies on a few outside services, each with its own privacy policy:

• WhatsApp (Meta), if you choose to message us there.
• Google Maps, which shows our clinic locations on the contact page.
• Our website hosting provider, which stores the site and its server logs.

Cookies

The public website does not use advertising or tracking cookies. The only cookies set are strictly necessary ones for the clinic's own staff login area.

How long we keep it

We keep medical records for as long as needed for your care and for the period required by applicable medical and legal rules. Other messages and enquiries are kept only as long as they are useful for arranging your care.

How we protect it

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse, and limit access to people who need it for your care.

Your rights

You can ask us to:

• tell you what personal information we hold about you and how we use it;
• correct or update information that is inaccurate or incomplete;
• erase information we no longer need to keep, subject to legal record-keeping duties;
• nominate someone to exercise these rights on your behalf.

Children

For patients under 18, we collect and use personal information with the consent of a parent or guardian.

Questions and grievances

For questions about this policy, to exercise your rights, or to raise a concern about how your information has been handled, contact us at drnamitaderma@gmail.com or via the details on ourContact page. If you are not satisfied with our response, you may approach the Data Protection Board of India. See also ourTerms of use and medical disclaimer.

Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version.